Refund and Return Policy

Thank you for choosing ADPA Ceylon for your organic product needs. Our commitment is to provide you with high-quality, organic products, and your satisfaction is our top priority. In the event that you are not completely satisfied with your purchase, we have established the following refund and return policy to ensure a seamless experience.

1. Notification of Dissatisfaction:
If you are not satisfied with the product you received, please notify ADPA Ceylon within 2 days of receiving the product. You can contact our customer service team through our designated channels.

2. Return Process:
Once you’ve notified us of your dissatisfaction, the product should be returned to us within 3 to 5 days. Please ensure that the returned product is in its original packaging and condition.

3. Cost of Return:
Customers are responsible for covering the cost of returning the product to ADPA Ceylon. This includes the shipping and handling fees associated with the return.

4. Preservation of Product Labels and Brands:
Returned products must be in their original condition, and there should be no damage to the brands and labels of the product. We reserve the right to reject returns that do not meet this criterion.

5. International Returns:
For customers residing in countries outside our local delivery network, please contact our customer service support officer to understand the return process. This ensures a smooth return experience for international customers.

6. Refund Process:
Upon receiving the returned product at our facility, ADPA Ceylon will initiate the refund process promptly. The refund amount will be deposited into the customer’s bank account within 2 days.

7. Defective Products:
In the case of a defective product, ADPA Ceylon will gladly accept the return and refund the full purchase amount, including the cost of return shipping.

We appreciate your understanding and cooperation in adhering to our refund and return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team, who will be happy to assist you.

Thank you for choosing ADPA Ceylon for your organic product needs.